Middle Tennessee Solar Panel Company Closes; Leaves Client Homes Unfinished

A Middle Tennessee solar panel installation company has closed its doors without warning, leaving customers in the lurch.

Image Credit: Bill Mead / UnSplash

The Tennessee Conservative [By Jason Vaughn] –

After months of waiting for the solar panels on his to be fixed, a Middle Tennessee solar panel company customer has found that the company that installed his panels has shut down.

It’s been down since July 3rd,” Geoff Edwards said,  “I found out from a Facebook group with a posting of the letters they sent to employees, saying effectively immediately we’re closing our doors.”

Pink Energy, the solar paneling company, is blaming the closure on decreased sales and equipment issues.

On their website, they state, “Due to rampant consumer discontent resulting from faulty Generac solar equipment, Pink Energy has been forced to close its doors permanently.”

Pink Energy goes on to place all the blame on Generac for their closure. “We exhausted all avenues to find a way forward that would allow us to service all past, present, and future customers and are devastated that we can’t do so. We remain steadfast in our call for Generac to do a national recall on its defective SnapRS units. We need everyone to ask Generac why its parts were failing en masse, considering it was not just us with these issues. For the sake of the solar industry, Generac must be held accountable.“

However, prior to the posting on their website about the closure, Pink Energy apparently did not contact existing customers about their closure.

Customer Geoff Edwards said, “What do we do now? I’m paying money for basically a paperweight on my roof. How could they shut down without setting up support structures for their customers?”

When WSMV 4 Investigates called Pink Energy, the number was disconnected, so they went to their local office in Murfreesboro. Upon arrival, they found locked doors and no one inside the building. 

Generac told WSMV4 that they have taken over to help people since the closure, and they are finding many of the panels were installed incorrectly, to begin with. 

With that statement, it appears that Generac is placing the blame on faulty installation rather than faulty equipment.

 Edwards is hoping to get what he paid for since purchasing the solar panels. He has them installed to save money but has since had to pay even more out of pocket. 

“I want a working system where I have support so that if it has problems down the road I can get it fixed,” Edwards said.

The office of the Tennessee Attorney General is aware of Pink Energy’s sudden closure and is evaluating the next steps. 

If you’re one of the many affected customers, you can contact Generac directly at solarsupport@generac.com or 1-800-396-1281.

Customers can also contact the Tennessee Solar Energy Industries Association directly if they are seeking help. 

About the Author: Jason Vaughn, Media Coordinator for The Tennessee Conservative  ~ Jason previously worked for a legacy publishing company based in Crossville, TN in a variety of roles through his career.  Most recently, he served as Deputy Director for their flagship publication. Prior, he was a freelance journalist writing articles that appeared in the Herald Citizen, the Crossville Chronicle and The Oracle among others.  He graduated from Tennessee Technological University with a Bachelor’s in English-Journalism, with minors in Broadcast Journalism and History.  Contact Jason at news@TennesseeConservativeNews.com